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terms and conditions


Terms and conditions, claim terms and conditions of privacy (hereinafter Terms and conditions)

The goods sold in this e-shop is exclusively intended for persons over the age of 18!

1. Preliminary provisions

These conditions will apply to the purchase Web Store Buyers order confirmation fully accept these Terms and Conditions declared by the seller. Relations between the buyer and seller are governed by these Terms and Conditions, and they are binding on both parties, unless the contract expressly provided otherwise. Terms of further clarify the rights and obligations of the seller and buyer, and in its current version are an integral part of the sales contract.

The seller undertakes to deliver the ordered goods to the purchaser under the conditions stipulated by these marketing standards and the buyer is committed ordered goods properly assume and pay the seller vouch purchase price.

2. The operator of Internet commerce (hereafter e-shop)

Operator: Schnella s.r.o., Jaurisova 515/4, Praha 4, 140 00, ičo:28786912

3. Order and conclusion of the contract of sale

All orders placed through the online store be binding. By placing an order the buyer confirms that it is familiar with these business conditions and the complaint procedure and that they agree.

The object of the purchase contract are only the items specifically listed in the sale contract - Order (hereinafter goods). The seller undertakes that it will be delivered by its subscribers:

• flawless goods in accordance with the specifications or features usual for the type of goods

• satisfactory standards, regulation and the Regulations, applicable in the European Union

The condition of the electronic order is filling out forms on the prescribed information and requirements Endeavor order. The order is a draft purchase agreement.

Sales contract arises acknowledgment of receipt of the order. Confirmation of order will be sent to the operator of the buyer's email referred to in Order.

The place of delivery of the goods is the address specified by the purchaser in order form.

After payment of the purchase price and the takeover created a property right buyer.

Filling out a registration form or a binding order in the internet shop, the buyer gives consent to the storage and archiving of personal data include buyer and his purchases.

Completing orders Web Store through the order form e-shop, by phone or e-mail, the buyer also declares that he is more than 18 years and is therefore eligible to buying e-liquid, electronic cigarette and accessory according to Act No. 377/2004 Coll.

4. Payment methods and prices of goods

The ordered goods can be paid in the following ways:

1. cash on delivery - supplies of goods carriers

2. bank trasfer - advance to the bank account of the operator prior to delivery of the goods, based on our exposed invoices

3. Personal - in our warehouse, must agree in advance over the phone

The operator of reserves by a notice published on change from time options of payment methods.

Offer prices mentioned in e-commerce, are valid at the time of ordering. The seller reserves the right to change prices depending on the evolution of exchange rates, inflation or by changes in supply conditions, manufacturers and suppliers of goods in e-shop. The purchase price is deemed to be paid in to commence the entire purchase price for a given order on behalf of the seller, repayment in cash or by downloading a paid dobierka.

The seller remains the owner of the goods until the whole of payment of the purchase price. Invoice issued on the basis of the contract of sale between the seller and the buyer is simultaneously VAT invoices.

Prices listed in the e-shop are valid only when ordering through this e-shop and at the chosen payment method.

5. delivery conditions, shipping cost

Delivery of filling shall, subject to availability of products and operating options of the operator, implemented in the shortest possible time period, typically within 1-5 days from receipt of order. In rare cases, it may be longer delivery period. It will not be possible to carry out the order within a maximum of 10 working days will be notified accordingly informed the customer has a right since received orders to resign or accept a longer period of equipment this order. For the fulfillment of the order shall be deemed to deliver the goods to the buyer's address listed. Traffic to this address to order and ensures vendor. The shipment of goods must include a tax document, which serves both as liable sheet for the goods.

Shipping cost and payment method

Shipping cost:

Prices payment method:

Price for payment method is always in the order added to the price of transport. For two payment method does not apply any price reduction for the amount of orders in EUR.

These prices and transport rates for payment method is valid from 28.11. 2012 to the date of the change.

6. Downloading shipments from the shipper of contract

The buyer is obliged to inspect the goods immediately upon its receipt and check whether it is undamaged, complete and no other errors. Seller is not liable for damage to goods during transportation to the customer, therefore, if the goods are damaged by shipping, the buyer rather carriers report the damage and recover damages from the carrier for such damage fully responsible. Recommended item damaged by carrier not incur and let it return to the address of the seller.

7. Warranty & Return policy

a) General conditions

As in any business, as well as in our e-shop is possible that you may want to advertise the goods purchased. While we strive to sell only products of superior quality, always can appear defective product, and this becomes manifest only after some time. We are certainly ready to up to accommodate the issues and complaints for these cases, the following Legal Notice. All complaints procedure in relation to the consumer are governed by the Civil Code.

The warranty does not cover consumables to electronic cigarettes - that is, atomizers, cleatomizery, liquidy, refill, cartridge, tanks, mouthpieces, and the like. On these components warranty only covers 14 days of receipt of goods to buyers.

The warranty does not apply to errors resulting from improper or careless treatment applicable, grooming product, mechanical damage or excessive load-bearing, eventually. The use of the goods, which is contrary to the purpose of the goods purchased and instructions for its use. The possibility of complaint also expires if it was an error occurred normal wear and tear, caused by normal usage and warranty also does not cover damages caused by natural disaster and damage of goods during transport from the seller to the buyer.

b) The obligations of the buyer - of complaint faulty goods

The buyer is obliged to inspect the goods immediately upon receipt and check whether it is undamaged, complete and no other errors. Seller is not liable for damage to goods during transportation to the customer. Therefore, if the goods are damaged by shipping, the buyer rather carriers report the damage and recover damages from the carrier for such damage fully responsible. Recommended item damaged by carrier not incur and let it return to the address of the seller.

Tovar, which a claim must be returned in the original packaging, complete, including proof of you purchase (invoice), which serves both to guarantee. Furthermore, it is necessary to attach cover letter with a description of the claimed error. Invoice is annexed each consignment (the ordered goods), and this serves both as a warranty card. The seller recommended to use a letter of complaint a claim for which it is possible to download our Here.

If a customer (buyer) stop buying goods in person, it is understood acceptance of the goods and thus the date of commencement of the warranty period, the moment when the buyer takes over the goods from the carrier.

If the buyer finds any difference between what is stated on the invoice and actually delivered goods (for example, the type or quantity of goods supplied), or if the delivery gets correctly completed delivery note or invoice shall immediately (no later than five days), submit a written management to address of the seller, who drew up the invoice. If does not do so, he could be that a claim for an optional later not be taken into consideration.

c) Conflict between the purchase contract and supplied goods

In the event that the matter in the takeover by the purchaser is not in accordance with the purchase agreement ("conflict with the Treaty '), the buyer has the right to the seller free of charge and without undue delay, the case has brought it into the condition for the sale contract, according to requirements of the buyer in exchange either case, or its correction; such a procedure is not possible, the buyer may request a reasonable discount on the price or cancel the contract. This does not apply if the buyer before the takeover matters concerning conflict with the purchase contract knew or conflict with the purchase contract itself caused.

d) Application of the Guarantee of complaint in time

Advertised goods should be sent to the address Schnella s.r.o., Melechovská 539, 584 01 Ledec nad Sazavou. The package could not be sent to the dobierku, such will not be taken over by the seller. We encourage consigned insurance package with the claimed goods.

Tovar, which a claim must be returned in the original packaging, including proof of you purchase, which serves both to guarantee. Furthermore, it is necessary to attach cover letter with a description of the error. The pattern in the Complaints sheet can download our Here.

The buyer is required to attach the deck following the necessary information required for the equipment of complaint:

a) the contact details

b) the name of the product claimed

c) the order number from which the objection applies, the number of the invoice

d) judgments, but about errors and expressions

The buyer has the possibility of using the worksheet in the Complaints.

The furnishing of complaints or terminate the contract, use the following contact:

Schnella s.r.o.

Melechovská 539

Ledec nad Sazavou

584 01


Mobile: +420 608 710 116

e) The obligation of the seller

The claim by the vendor to decide immediately, within 5 working days of receipt of the goods claimed and shall notify the claimant by electronic mail, or by telephone. The seller is obliged to issue a written complaint protocol, which contains information about when the consumer has exercised the right is a claim and further confirmation of the date and method of complaint, including confirmation of Correction and its duration, or a written justification for the rejection of the claim. Seller agrees to maximum eligible complaints resolved next working day after their receipt in exchange of goods "piece by piece".

If you can not objective reasons empowered to resolve a claim for the next working day after its takeover by the seller, the seller's duty of complaint including the removal of errors outfit without unnecessary deferrals, and no later than 30 days from the date of application of complaint, unless the parties agree otherwise.

f) Warranty conditions

The length of the warranty is 24 months, unless it is presented in detail at the particular goods to otherwise stated, and begins to compute the date of receipt of the goods by the buyer. Warranty is extended by the time that the product was in the Guarantee repair. If there is an exchange of goods "piece by piece" The warranty period shall begin to run again from the time the new stuff.

For a consumer goods character with a limited life span such as batteries and evaporating (atomizer, cartomizer and others) Limited Warranty is valid and in this case apply the provisions of § 619 paragraph. 1 of Law no. 40/1964 Coll (Civil Code), which states that the warranty does not cover the wear caused by normal use things.

Standard six monthly warranty relates to electrical and electronic components - i.e. a battery with recharge adapters with recharge housing PCC and the like, and a detail of the goods otherwise indicated. Battery life is set to max. 300 recharge cycles.

The seller may, in agreement with the buyer to replace faulty goods and possibly beyond repair other goods with the same parameters.

g) Final provisions complaint

In the case of fulfillment of the conditions above guarantees maximum accelerating of complaint and its equipment in the form of an exchange of goods or a full refund.

8. Cancellation of order (purchase contract)

In accordance with the Act No.108 / 2000 Coll you as a customer is entitled to cancel the contract within 7 days of receipt of goods. This law only applies to non-commercial entities. Otherwise, the customer can not withdraw from the contract without cause, according to § 53, No.40 / 1964 Coll

If the conditions for the return of goods within the 7-day time limit, and if you take him, we ask for Compliance with the conditions described below.

Withdrawal from the contract of sale may be made only in writing, which must be delivered to the address of the seller no later than 7 days from the date of receipt of the goods from the shipper under contract. The notice of withdrawal from the purchase contract specify the order number, invoice number, variable symbol, date of purchase and bank account number to which the amount requested to send for goods.

If you've taken over the goods (a) and are sending him back, you can do so only under the following conditions:

- The goods must be undamaged

- The goods must be complete (including accessories, Guarantee card, instructions and packaging of the original) with the original of the document for the purchase of goods

The goods are to be sent by registered and insured, since we are not liable for any loss on its way to us (CAUTION! Recommendation is no cash on delivery).If the goods will be sent by cash on delivery will be taken and returned to the buyer.

While meeting all the above conditions for return of goods you send money for goods transfer to your bank account specified in the notice of withdrawal from the purchase contract, and no later than 7 working days after the physical takeover of the goods. In the case of non-delivery of goods or the complete otherwise repugnant aforementioned conditions, the time moves into full-fledged time of delivery of the goods.

In the event of failure of any of the conditions described above will no longer accept the resignation of consumer contract and the goods will be returned at the expense of the sending back.

Cancellation of order is dealt with individually.

The seller reserves the right to withdraw from the purchase order (purchase agreement) in the event that the ordered goods are no longer produced, eventually. Imported, or significantly changed the price of the product, or was incomplete or incorrectly completed initials of the buyer.

9. Protection of personal data


10. Final provisions

These Business Complaints and conditions apply in the version set out on the website of the seller on the date of dispatch of the electronic order then, if it is not between the seller and buyer agreed in writing otherwise. By submitting an electronic order buyer accepts, without reservation all the provisions of trade conditions as in force on the date of dispatch of the order. At the same team and the buyer accepts the price valid on the day of ordering the goods and the price for the transportation of goods to the buyer, unless it is demonstrably agreed otherwise. All rights and obligations of the seller and buyer beyond that of a commercial contract is governed by generally binding legal regulations, particularly after the Civil or Commercial Code.

These Terms & Conditions, Complaints terms and conditions for the protection of personal data shall take effect the day November 28, 2012